Shipping policy

Shipping Policy

At Reaper Trade, we aim to provide fast, reliable delivery services for workshops, engineers, trade professionals, industrial customers, and businesses across the UK & Ireland.

Please review the information below regarding our shipping processes and delivery expectations.

Order Processing

Orders are typically processed within 1–2 working days, excluding weekends and public holidays.

Orders placed after business hours may be processed the next working day.

During busy periods, promotions, product launches, or supplier delays, processing times may be extended.

Delivery Areas

We currently ship throughout:

  • United Kingdom

  • Northern Ireland

  • Republic of Ireland

Additional international shipping options may become available in the future.

Shipping Methods

We use trusted courier and freight partners depending on:

  • parcel size

  • product type

  • destination

  • hazardous goods regulations

  • pallet requirements

Shipping providers may include:

  • DPD

  • Royal Mail

  • IFS

  • pallet/freight services

  • specialist hazardous goods couriers where required

Delivery Times

Estimated delivery times are provided at checkout where possible.

Typical delivery estimates:

  • UK Mainland: 3-5 working days

  • Northern Ireland: 3-5 working days

  • Republic of Ireland: 2–5 working days

Please note these are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated based on:

  • order size

  • weight

  • destination

  • product category

  • courier requirements

Free delivery promotions or thresholds may apply to qualifying orders.

Large, pallet, oversized, or hazardous goods orders may require manual quotation.

Hazardous & Aerosol Products

Certain products including:

  • aerosols

  • chemicals

  • lubricants

  • industrial compounds

may be subject to transport restrictions or specialist courier handling.

As a result:

  • some delivery services may take longer

  • certain locations may be restricted

  • additional shipping charges may apply

We reserve the right to contact customers regarding alternative shipping arrangements where necessary.

Trade & Bulk Orders

Large trade orders, pallet deliveries, and commercial supply orders may:

  • require additional lead times

  • be delivered via freight services

  • require delivery scheduling

Our team may contact customers directly to coordinate delivery arrangements.

Order Tracking

Where tracking is available, customers will receive shipping confirmation and tracking information by email.

Please ensure contact details are accurate when placing orders.

Delivery Responsibility

Customers are responsible for:

  • providing accurate shipping details

  • ensuring access for deliveries

  • inspecting goods upon arrival

If delivery is refused, missed, or undeliverable due to incorrect information, additional shipping charges may apply.

Damaged or Missing Deliveries

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.

Where possible, please provide:

  • photographs of packaging

  • photographs of damaged items

  • order details

This allows us to investigate and resolve the issue promptly.

Delays

While we aim to dispatch and deliver orders quickly, Reaper Trade is not liable for delays caused by:

  • courier disruptions

  • customs delays

  • weather conditions

  • transport issues

  • supplier shortages

  • force majeure events

Click & Collect

If click and collect becomes available, customers will receive confirmation when orders are ready for collection.

Please do not attend collection before receiving confirmation.

Contact Information

For shipping or delivery enquiries, please contact:

Reaper Trade / Reaper Inc Ltd
Email: info@reaperinc.co.uk
Website: reapertrade.co.uk