Refund & Return Policy

At Reaper Trade, we aim to provide professional-grade products and reliable service to workshops, engineering firms, trade professionals, and industrial customers across the UK & Ireland.

If you are not fully satisfied with your purchase, please review the policy below.

Returns

We operate a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, products must:

• Be unused and in original condition

• Be returned in original packaging

• Include proof of purchase or order confirmation

• Be suitable for resale

Certain products may not be eligible for return due to safety, transport, or hygiene regulations.

Non-Returnable Items

The following items cannot usually be returned unless faulty or supplied incorrectly:

• Opened chemicals or aerosols

• Used abrasives or consumables

• Custom or special-order products

• Clearance or discontinued items

• Products damaged through misuse or improper storage

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

• damaged

• faulty

• leaking

• defective

• incorrect

please contact us within 48 hours of delivery so we can investigate and resolve the issue promptly.

Photos of the item and packaging may be required.

Return Process

To request a return, please contact:

Email: info@reaperinc.co.uk

Please include:

• order number

• company/customer name

• reason for return

• photos if applicable

Returns must not be sent back without prior approval.

Once approved, return instructions will be provided.

Return Shipping

Unless the item is faulty or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked delivery service, as Reaper Trade cannot be responsible for items lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed back to the original payment method within 5–10 working days.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

Trade & Business Customers

Trade account customers and business buyers may be subject to separate agreed terms regarding returns, shortages, damages, and special-order products.

Order Cancellations

Orders may only be cancelled before dispatch.

Once an order has been shipped, it must follow the returns process outlined above.

Contact Information

Reaper Trade / Reaper Inc Ltd
Email: info@reaperinc.co.uk
Website: reapertrade.co.uk

Business address and returns address available upon request or return approval.